Thank you for shopping at our store. We take pride in the quality of our handcrafted sound-reactive LED devices, including Spectrum Analyzers, LED screens, and gaming sound-reactive lamps. While we hope you're delighted with your purchase, we understand that there may be instances when an item doesn't meet your expectations. Below, you'll find details regarding our Refund and Cancellation Policy.

**Cancellation Policy:**

- Cancellations are accepted if requested within 24 hours following the purchase.
- To request a cancellation, please contact our customer support team with your order number and details via the Contact Us page.
- If your order has been dispatched, we regret that cancellation is not possible. In this event, please refer to our Return and Exchange Policy.

**Return and Exchange Policy:**

- Your satisfaction is our priority. Should you have any concerns with your purchase, we urge you to contact us so we can make things right.
- Due to the bespoke nature of our products, returns are generally not accepted. Exceptions are made for our non-customized LED lamps and LED screens.
- To return an LED lamp or LED screen, please reach out to us within 14 days of delivery. Items must be in their original, unused condition and packaged as received.
- Exchanges are offered for our products. Contact us for exchange details. Buyers are responsible for all shipping costs associated with returning and receiving exchanged items.
- Products must be returned in the condition they were received to qualify for an exchange.

**Refund Process:**

- Initiate a return by contacting us with your order details through the Contact Us page. Upon receipt and inspection of your return, you will be notified via email about the status of your refund request.
- Approved refunds will be credited to the original payment method within 10 business days.
- For cancellations made within 24 hours that have not been shipped, refunds will be processed promptly after confirmation. Expect the credit within 10 business days.

**Non-Returnable Items:**
- Customized or personalized items are generally not eligible for return or exchange, except in cases where the item is faulty due to defects in materials or craftsmanship.

**Shipping Costs for Returns:**
- If the return is due to an error on our part, such as a defective or incorrect item we will cover the shipping costs for the return.
- For all other returns, you are responsible for the shipping costs. These costs are non-refundable, and if you receive a refund, the cost of return shipping will be deducted from your refund amount.

**Contact Us:**

For any questions or concerns regarding our Refund and Cancellation Policy, or to initiate a return or exchange, please reach out to our customer service team via the Contact Us page. Our team is committed to providing you with a seamless and positive shopping experience, and we will do our utmost to resolve any issues promptly and efficiently.

Please be aware that our policies may be updated or modified, and we recommend that you review them regularly to stay informed of any changes.

Thank you for choosing Live Light Magic. We appreciate your business and look forward to serving you again.